FAQ


Where are orders shipped from?

All orders ship from our offices in Montreal, Canada

Can I track my order?

As soon as your order is shipped, you will receive an email from Canada Post with a link to track your package online. If you do not receive the email, please check your spam folder.

Do you ship to my country?

We ship orders to most countries in the world.

Will I have to pay any fees when receiving the order?

Depending on your location, your local customs authorities may charge you taxes and duty. Please contact them for details. These charges are your responsibility.

Are Redwood watches covered by a warranty?

Yes, all Redwood watches are covered by a 1-year warranty against defects. Please see our terms and conditions for more details.

Can I return my watch for a refund?

If the watch is in “as new” condition, you can return it within 30 days of receipt for a refund. Shipping is not refundable. Please see our terms and conditions for more details.

Is the strap the right size for me?

Our straps are standard 75/125mm length. Equivalent wrist measurement is approximately 145mm to 200mm (5 3/4" to 8"), depending on wrist shape and personal wearing preference (tight fit or loose fit).

Are the straps interchangeable?

All our watches have interchangeable straps. Depending on the strap, you may need to push out the spring bar to remove the strap and install a new one. Nylon straps can be changed without removing the spring bars.