Product Questions

How to change a strap?

Are the straps interchangeable?

Is the strap the right size for me?

I need to replace the battery in my watch. What size do I need?

Returns and Exchanges

Can I return my watch for a refund?

Can I exchange my watch for another model?

Shipping

Can I track my order?

Do you ship to my country?

Where are orders shipped from?

Will I have to pay any fees when I receive my order?

Has my order been shipped out?

I have not received my order yet. When will I receive it?

I have not received my order but tracking shows it was delivered. What should I do?

There has not been any tracking update in a long time. What should I do?

Warranty

Are Redwood watches covered by a warranty?

Product Questions

How to change a strap?

All our watches have interchangeable straps. Depending on the strap, you may need to push out the spring bar to remove the strap and install a new one. Nylon straps can be changed without removing the spring bars.

Are the straps interchangeable?

All our watches have interchangeable straps. All Redwood straps are compatible with all Redwood watches.

Is the strap the right size for me?

Our straps are standard 75/125mm length. Equivalent wrist measurement is approximately 145mm to 200mm (5 3/4" to 8"), depending on wrist shape and personal wearing preference (tight fit or loose fit).

I need to replace the battery in my watch. What size do I need?

All Field and Tactical watches use SR626SW batteries.

Returns and Exchanges

Can I return my watch for a refund?

If the watch is in “as new” condition, you can return it within 30 days for a refund. Shipping is not refundable. Please contact us for a return authorization.

Can I exchange my watch for another model?

If the watch is in “as new” condition, you can exchange it within 30 days of receiving it. Please contact us for instructions.

Shipping

Can I track my order?

As soon as your order is shipped, you will receive a shipping notification email with a link to track your package online. If you do not receive the email, please check your spam/junk folder.

Do you ship to my country?

We ship orders to most countries in the world.

Where are orders shipped from?

All orders ship from our workshop in Montreal, Canada

Will I have to pay any fees when receiving the order?

If you are outside the USA and Canada, your local customs authorities may collect taxes and duty. Please contact them for details. These charges are your responsibility.

Has my order been shipped out?

To check the status of your order, please log into your account by visiting www.redwoodwatches.com/account/login. Most orders ship within 1-3 business days. If the status of your order shows it was shipped, you will have received an shipping notification email. This email contains your tracking number and a link to track the progress of the package. If you did not receive the email, please check in your spam/junk folder.

I have not received my order yet. When will I receive it?

To check the status of your order, please log into your account by visiting http://www.redwoodwatches.com/account/login. Most orders ship within 1-3 business days. If the status of your order shows it was shipped, you will have received a shipping notification email. This email contains your tracking number and a link to track the progress of the package. If you did not receive the email, please check in your spam/junk folder.

I have not received my order but tracking shows it was delivered. What should I do?

In most cases, the package is ready for pick up at the local post office. We recommend contacting your local post office and inquire about the package, referencing your tracking number. Please contact us if you are not able to retrieve the package.

There has not been any tracking update in a long time. What should I do?

Most orders are delivered in 3-10 days however for some locations, it can take up to 3+ weeks for your order to be delivered. Most delays are caused by a customs inspection. If your order shipped out more than 3 weeks ago and there have been no tracking updates in 2 weeks, please contact us.

Warranty

Are Redwood watches covered by a warranty?

Yes, all Redwood watches are covered by a 1-year warranty against defects. Please contact us for warranty service.