Refund policy

RETURNS

If, for any reason whatsoever, you are not 100% satisfied with our products, you can return the product within 30 days from the date of delivery for a refund. Shipping and payment processing fees are not refundable. All duty and taxes as well as brokerage and import/export fees are not refundable. If shipping was free, the actual shipping cost will be deducted from your refund. You must obtain a return authorization before shipping the item back to us. Returns will be authorized only for items in original, never-used, undamaged condition within 30 days of delivery of the items. Used items cannot be returned.

All items must be returned in their original packaging. You must fill in the return authorization form that will be provided and include it with your return. The customer is responsible for all costs for shipping the package to Redwood Watches. We recommend a tracking service and insurance in case the package is lost or damaged. The refund will be made through your method of payment. Absolutely no refunds will be made after 30 days.

ORDER CANCELLATION

Order cancellations are subject to payment processing fees. It is not possible to cancel an order after it has been shipped. If the order has already been shipped, the customer is required to receive the order and contact us for a return authorization. Please see the “Returns” section for more details. A cancellation is not valid until the customer has received an email confirmation stating that his order was cancelled. If we receive a package that has not been delivered or collected from the shipping carrier, we reserve the right to deduct all costs that we incur from handling the package from your refund.

If an item is out of stock, we reserve the right to cancel any order. We will notify the customer of a replacement or any equivalent products where possible.